The time we went to Homeart

This actually happened on the first day of Raya. I kind of just remembered it when I saw it in our store room. Since we didn't have any open houses to go to on the 1st day we thought we'd drive off to the Hyperdome in Tuggeranong.

The missus stopped by Homeart. One of those home decor shops and saw this rack filled with candle holders and a sign that says "All original price NOW $8". The thing is, usually they'd have a separate label/sticker on the boxes that will show the original price and the discount price. The candle holder that she was interested in was labeled $29.90 and after discount was $15. Another set of boxes next to it with a different design did indeed show that after discount it was $8. So, we asked the store attendant. This is roughly how it went:

Me: "Hi, could you check the price of this item"
S.A: "Yes, it's $15"
Me: "Oh? 'Cos it was it was placed in the $8 rack"
S.A looked over the conter to see where the boxes were placed: "Did you want to get these mate?"
Me: "Hmmm"
S.A: "No worries, I'll sell it to you for $8 'cos it was our mistake"
The Missus: "YES, we actually wanted 3"
S.A: "No problem"

You see!!?? You don't get that kind of service back home. Why is that? How come the shops in Brunei do not practice "The customers are always right...even when they're wrong" LoL. Ok, maybe the last part was a bit much.

But you get my point. How many times have you actually argued with shop attendants or shop keepers back in Brunei. I guess the mentality that we practice is still "If I lose this customer, there are still others". Which is a shame 'cos we really should make an effort to upgrade our level of service. I know some shops sound sooo 'friendly' in the first 2 or 3 months that they're open. Then after that, it's like their courtesy never even existed.

Then again, just because customers are always right doesn't mean we have to be rude as well. I do believe that what comes around goes around.

Hearing this, my Mom-in-law grabbed the remaining 4 boxes and yes, it was still $8 each. Hehe.